Cancellations must be received by us within the cancellation period indicated on the reservation confirmation. Please note that each hotel has their own cancellation policies that are clearly stated on their individual page. If cancellation is not received by the required date, the hotel will charge as per their terms and conditions. Please note that some rates (e.g. Advance Purchase and Last Minute Rates) are non-refundable and in the event of non-arrival , the full amount will be charged to your credit card.